Users Love ExtraHop Reveal(x), say Customers on Gartner Peer Insights™

ExtraHop has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Network Detection and Response, one of just two NDR vendors to receive a distinction.

The Gartner Peer Insights Voice of the Customer report, based on reviews from more than 55 ExtraHop customers, found 97 percent of them willing to recommend the ExtraHop Reveal(x) NDR product line. This percentage was the highest among the three NDR vendors mentioned in the report with more than 55 reviews.

On a five-point scale, customer reviewers gave ExtraHop 4.8 points for product capabilities and 4.7 for its support experience. ExtraHop also received high ratings for its sales and deployment experiences.

Sixty-seven percent of the ratings ExtraHop received were five stars out of five, with the rest being four stars. Gartner collected 622 reviews of NDR vendors over an 18-month period ending in March.

Gartner describes NDR products as "those that detect abnormal system behaviors by applying behavioral analytics to network traffic data”. NDR products analyze raw network packets or traffic metadata between internal and public networks, and by using network sensors, can be delivered on premises or in the cloud.

The ExtraHop Reveal(x) 360 NDR platform detects malicious activity through continuous, comprehensive analysis of customer network traffic. Reveal(x) 360 can identify unusual network behavior after an initial compromise and provide an early warning signal that something is wrong. This enables organizations to stop attacks before they cause major damage, helping them avoid expensive data breaches.

Many security teams are overworked and understaffed, and traditional security tools often don’t stop advanced threats at the perimeter. As adversaries continue to evolve their attacks on mission-critical applications and workloads, a cloud-native NDR solution like Reveal(x) 360 is essential.

The Gartner Peer Insights Voice of the Customer is a document that synthesizes Gartner Peer Insights’ content in a specific market for a specified 18-month period. This peer perspective, along with the individual detailed reviews, complements Gartner’s expert research and is designed as an additional resource for technology customers in their buying processes.

Gartner, Voice of the Customer for Network Detection and Response, Peer Contributors, May 29, 2023

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