Professional Services
Implementation Services
Implement your ExtraHop investment with confidence
Simplifying the process of implementing your appliances
ExtraHop’s implementation service is designed to simplify the process of implementing your appliances, whether they are virtual or physical.
The goal of this professional services-led engagement is to ensure that customer’s devices are set up, receiving and processing inbound data, and ready for operational and management handoff.
- Project kick-off
- Appliance installation
- Initial configuration
- Data feed validation
- Project acceptance
Reduce complexity, cost, and opportunity for issues
Reduce Implementation Complexity and Risk
Minimize friction and complexity in implementation with dedicated ExtraHop support
To minimize friction and complexity in implementation, ExtraHop provides the customer with a dedicated ExtraHop SME (Solutions Architect) who will guide them through the technical implementation process. The Solutions Architect will offer expert advice and best practices on device placement, packet acquisition, network visibility, and data visualization to ensure the device is operationally ready. ExtraHop’s Solutions Architect will work collaboratively with the customer to decrease the amount of time to value for the implemented solution.
Optimized from the Start
Expert-led engagement dramatically reduce time-to-value
The ExtraHop Implementation Service is intended to dramatically reduce time-to-value and complexity for the ExtraHop Discover appliance (EDA), as part of an expert-led engagement. ExtraHop will provide best practices guidance to initially implement and configure the appliance(s) (physically or virtually), set up users and permissions, enable decryption (if applicable), and establish a healthy data feed.
Delivery
3 Critical components of implementation delivered
Architectural Design
ExtraHop will provide customer team guidance and best practices for architectural design, virtual resource requirements (if applicable) and packet acquisition.
Initial Configuration
ExtraHop will work with the customer team to ensure optimal deployment - with configuration and management best-practices applied to reduce risk and set-up time.
Data Feed Validation
ExtraHop Solutions Architect will conduct a data feed review in order to confirm data fidelity, review data feed health, and confirm visibility goals have been achieved based on the customer’s critical assets.
Expertly delivered outcomes
Fully Implemented ExtraHop Platform
Expect all appliances to be installed, configured with up-to-date software, reachable via IP, paired, configured for the customer’s environment, and operationally ready
Validated Data Feed
Expect an established, validated, and clean data feed to the ExtraHop platform for analysis.
Configured User Access
Expect configured remote authentication and guidance to set up individual user accounts and/or role-based access.
For more information contact your ExtraHop representative
Professional services
Service Credits
A credit-based system provides you with peace of mind from knowing exactly what you need at the time of purchase. Relax, we have you covered.
Resident Experts
ExtraHop’s Resident Expert program provides on-staff expertise for customers in complex and highly dynamic environments who want to maximize their ExtraHop platform investment.