Customer Story
An East Coast University Gains Deep Insights with ExtraHop
A Boston-based university with a leading business school.
The CHALLENGE
Gain visibility into its Banner database, which undergirds nearly every other application at the university.
We installed the ExtraHop appliance and within 30 minutes I was able to show the DBAs which tables were being used, by which applications, and which ones performed most slowly.
Sr. Mgr of Network Infrastructure Services Boston-Based University
The Technology Environment
- The university's 50-person IT organization supports applications across departments
- Web-based services such as email
- The university's portal for students, faculty, and applicants
- A Blackboard online learning management system
- Banner software, which stores student, alumni, financial, and personnel data in an Oracle database
WHY REVEALX
Why the Leading Business School Chose RevealX
Correlated visibility across tiers
- "ExtraHop provides value to multiple groups at the school. I have developers who are using it, I have email administrators, the Blackboard administrator, the database administrator," explains the manager. "Equipped with ExtraHop, these constituencies know how well their applications are performing across all tiers and they can troubleshoot problems themselves, without immediately blaming the network."
Real-time performance insights with no invasive agents
- “The big selling point for me was that ExtraHop did not require any agents," the manager said.
The Outcome
Full visibility into the database, using real-time wire data analysis
Troubleshooting reduced by half
- ExtraHop has been able to cut the time IT staff spend troubleshooting complex problems by 50 percent. IT has the context and insight to quickly identify and resolve problems in the school's interconnected environment.
Proactive IT support
- "We had an issue with the Blackboard where the system would crash if uploads were too large," says the manager. "I set an alert in ExtraHop to identify uploads above the threshold by file and by user. Then the Blackboard administrator can talk to that professor or whomever it may be, and help them do what they're trying to do without bringing everything down,” the manager says.
Support for diverse application types
- “We're more intelligent with ExtraHop. People can learn how to fine-tune their applications to work well within our environment and tackle issues proactively,” the manager says.
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