Featured
Technology Partner
ServiceNow
Security
Maintain an up-to-date CMDB, improve operational efficiency, strengthen security posture, and streamline incident response
Overview
Intelligent CMDB meets real-time IT analytics
Make IT service management even more seamless
Integrating real-time IT analytics from ExtraHop with ServiceNow's best-in-class configuration management database (CMDB) helps you streamline workflows, increase security, and speed up incident resolution by hours or even days.
Challenges
Silos create inefficiency and risk
Misaligned information slows incident response
Without well-integrated systems and centralized, up-to-date information, teams have to spend time context-switching, manually exporting/importing data, and stitching together clues from various sources. Once they decipher the signal through the noise, they may have to convince other teams of the priority before they can act. Ultimately, this leads to slow incident response and bigger risk of a breach.
Solution
Improve decision-making and speed incident response
Empower cross-functional teams with real-time contextual insights about your enterprise assets
Your ServiceNow Configuration Management Database (CMDB) is your first stop for visibility across your infrastructure. With ExtraHop automatically discovering every device and application in real time, you'll have an effortless, self-updating map of all your IT resources.
ExtraHop auto-discovers and auto-classifies devices passively, with no agents or special authenticated access required. New discoveries and updates with broad, rich context are immediately sent to the ServiceNow CMDB in real time.
Together, ExtraHop and ServiceNow allow a faster time to CMDB readiness, enabling responsive, agile IT and security for the business.
Key Benefits
87%
Faster threat detection
Get the necessary visibility to Reduce downtime due to outages “With improved visibility and AI-powered analysis, Reveal(x) 360 decreases time to threat detection by 83% and time to threat resolution by 87%.”
Key Benefits
Stay on top of security threats
ExtraHop analyzes terabytes of streaming data at scale. If ExtraHop detects ransomware activity, ServiceNow will automatically initiate a workflow so the security team can swiftly quarantine the infected client.
Investigate with full context
When you see a ticket from the ExtraHop in ServiceNow, you can easily investigate the context and root cause down to the transaction details in ExtraHop, so you can act fast and solve problems proactively.
Supercharge orchestration
Automate the remediation process with incident response workflows between ExtraHop and ServiceNow. With cross-tier insights, ServiceNow can more intelligently route events to the correct teams so they can troubleshoot quickly and efficiently.
Streamline workflows with bidirectional integration
Enrich ServiceNow alerts and incidents with network events, detections, and anomalies from ExtraHop. Provide ExtraHop with visibility into ServiceNow ticket status. See how ExtraHop detections relate to ServiceNow alerts, with easy links from detection to ticket.
Access quick views and dive into details
Quickly view devices discovered within the last 24 hours, and filter devices by role and protocol activity - right in ServiceNow. View detailed device information, such as client and server protocol usage.
“ServiceNow has played a critical role in IT transformation, improving service delivery and customer experience. ExtraHop takes IT Services Management to the next level, feeding ServiceNow with the richest source of insight into performance, availability, and security.”
Raja Mukerji Chief Scientist and Co-Founder, ExtraHop