Retail & e-comm
Secure & accelerate retail and e-commerce
Reduce security and performance risk to critical assets. Ensure availability and build business resilience at scale.
Customer Story
The Home Depot Builds Unified Customer Experience with Visibility from ExtraHop
Performance
From brick and mortar to e-commerce, retail businesses are no strangers to security and performance risk.
Retailers operate on tight margins, face constant competition, and must deal with shifts in consumer preferences while keeping the threat of disruption top of mind. To enhance user experience, reduce capital expenses, and increase revenue, retail businesses are turning to IT modernization. While there are several benefits to migrating business-critical applications and processes to cloud environments, adding internet-connected devices for quickly processing payments, and reengineering existing applications to improve performance, IT modernization also introduces new security and performance risks that can negatively impact business resilience.
Challenges
Cyber risk impacts profitability
Advanced threats, unplanned downtime, and broken user experience are just a few examples of the risk faced by retailers. When combined with third-party and software vulnerabilities, difficult-to-monitor devices and multi-tier applications, and blind spots across complex networks, the likelihood of security incidents and performance issues only increases.
Digital Transformation
Migrating or reengineering revenue-generating applications to cloud environments can introduce security vulnerabilities, misconfiguration, shadow IT, and coverage gaps.
Unmanaged IoT Devices
Adopting Internet of Things (IoT) devices like handheld scanners or beacons in retail locations, warehouses, and fulfillment networks create new entry points and attack vectors for malicious actors, as well as new opportunities for broken user experiences.
Ransomware
Adversaries target infrastructure and people as a way to exfiltrate customer and business data, amplify damage, and extract increasingly large ransom payments.
Advanced Threats
Threat actors can evade endpoint security and firewalls to move laterally and use encryption to cover their tracks as they cut off access to the critical systems and data.
Compliance
Maintaining compliance with PCI Data Security Standard (DSS) requirements and other data protection regulations is complicated and time-consuming for stretched IT resources.
Take away
As retailers build upon complex hybrid infrastructures—with a mix of modern and legacy applications, cloud services, and connected devices—network visibility is needed to stave off security threats and performance issues.
Solution
ExtraHop RevealX Platform
RevealX instantly delivers the visibility, decryption, detection, and investigation capabilities retailers need to expose hidden security and performance risks that other tools miss. With network intelligence from RevealX, organizations can investigate smarter, stop threats faster, and move at the speed of risk from core, to edge, to cloud and remote sites.
Security
Network Detection & Response (NDR)
RevealX NDR
Use the power of network visibility, cloud-scale machine learning, and advanced analytics for real-time detection, rapid investigation, and quick, confident response to threats.
Product overviewInvestigate Smarter and Stop Threats Faster
- Automatically discover all assets communicating on the network, and apply advanced analytics to petabytes of traffic per day for real-time threat detection
- Uncover hidden threats hiding in encrypted traffic with deep packet inspection
- Strengthen security hygiene and compliance, audit vulnerabilities, detect weak ciphers
- Detect data leaks from employee use of generative AI
Modernize Your Security Operations
- Support zero trust strategy with visibility into all activity on your network
- Improve efficacy with smarter automation, correlated insights, and streamlined workflows
- Detect and investigate a broad range of TTPs mapped to the MITRE ATT&CK framework
- Consolidate security and performance tools with NDR, IDS, NPM, and PCAP in a single platform
Maximize Your Existing Investments
- Share high-fidelity network data with your SIEM or SOAR including Splunk, Palo Alto Networks, and IBM QRadar
- Correlate threat intelligence and forensics with endpoint security solutions like CrowdStrike, and automate actions with Push Button Response
- Secure assets in cloud environments like AWS, Azure, Google Cloud, including compute instances, containerized workloads, data storage services, and more
- Integrate real-time analytics with IT Service Management solutions like ServiceNow, or any other solution using REST API
Performance
Network Performance Monitoring (NPM)
RevealX NPM
Gain comprehensive insights for smarter troubleshooting and faster resolution of network and application performance issues.
Product overviewSolution
Simplify monitoring of complex networks and applications
As IT environments and revenue-generating applications grow more complex and the risk of downtime increases, retailers need to unify their visibility and analysis across disparate environments. Packet-level insights from RevealX are the best way to understand and act on network and application performance issues that cost time and money. However, most legacy NPM tools force analysts to use unstructured packets for investigation. Parsing unstructured network data takes time, and when unplanned outages occur, every second counts. The top-down RevealX investigative workflow reduces time to resolution to ensure reliable user experience.
Troubleshoot Smarter and Resolve Issues Faster
- Eliminate blind spots by complementing your application performance monitoring (APM) solution, gain visibility into assets that don’t support agents, and more
- Automatically pinpoint issues with visibility across the multi-tier application delivery chain before they impact user experience
- Automatically discover assets, map application dependencies, and analyze interactions with your broader IT infrastructure
Accelerate IT Modernization and Reduce Downtime
- Speed up the deployment of revenue-generating applications
- Migrate revenue-generating applications to public clouds while minimizing the risk of service disruption with continuous monitoring and analysis before, during, and after the migration
- Improve decision-making with OSI Layer 2–7 visibility, context-rich alerts, and actionable insights
Improve Operational Efficiency Across Teams
- Understand the root cause of latency, whether the problem is with network infrastructure, application code, or third-party services
- Eliminate organizational silos and finger-pointing by delivering clear evidence to ITOps, SecOps, and DevOps
- Optimize IT costs and enable efficiencies among teams
